What’s going on with your network?
oneCARE+ is a comprehensive Managed Service Support product for any size of company. As a managed service oneCARE+ is designed to make sure your systems are running fault free, used effectively and optimized for business performance. oneCARE+ can act as a virtual on-site network manager with full visibility and control. With oneCARE+ we can provide your company with as much network support as you need.
What’s involved?
Our oneCARE+ service components include:
- 24/7/365 network monitoring
- Fault resolution
- Operational assistance
- Change requests
- Performance and utilization reporting
- Scheduled maintenance
oneCARE+ management:
- Staffed by competent and accredited support technicians
- Help desk available during normal and extended working hours
- Tailored service level agreements (SLA’s)
- SLA driven support system including end user web portal and automatic escalation
- Remote and On-Site service
How will it help my business?
Having made a considerable investment in your IT systems, we know that you need to maximize that investment by relying on them to underpin effective operations and business continuity.
We all know that networks do go wrong from time to time and that staff don’t always have the skills to recover from them without external assistance. Minor incidents can quickly escalate into major problems, leading to a loss in productivity, and in a worst-case scenario, total business disruption. The consequences of these effects include erosion of the value of the original investment – but more seriously, revenues, profitability, customer retention and staff morale can also be affected.
These consequences are all easily avoidable by being able to effectively manage your network system-related incidents that occur by using oneCARE+. Help is always readily at hand, from people who understand the business impact of the situation, and who have the knowledge, experience and motivation to act quickly and effectively. oneCARE+ is flexible, and we believe it to be unsurpassed in responding to network needs within our marketplace.
Why fusionone
oneCARE+ is proven to be a highly effective outsourced business function for many of our customers. We are always available to work with our clients’ IT teams to resolve any application or infrastructure issues. Our levels of expertise and service are second-to-none, and allow you to concentrate on your internal operations, and running your business.
