Is Cloud Telephony for me?
If robust features and no capital expenditures are on your wish list for a phone system, that is what Cloud Telephony delivers. VOIP services merges voice and data providing telephony details with the depth and ease of plug and play software. If you are under 48 extensions, have multiple offices, remote workers or want to leave all your options open for wherever your business may take you, Cloud Telephony gives you lots of options.
What’s involved?
There is lots of good news here. You can keep your phone numbers, reuse any data jacks and there is a training session and you are done. By consolidating vendors, there is cost savings and by utilizing the web portal, MAC costs literally go away. It’s as easy as ordering the number of phones, setting up preferences & away you go.
How will it help my business?
With the extensive set of features available, FusionOne Cloud Telephony can help you improve your customers experience with the auto attendant, time of day routing as well as the single number reach which lets your customers talk to you with one phone number. Employees increase productivity away from the office and if you have multiple offices, you only need one phone system. With the stability and functionality of Cloud Telephony, it’s easy, deep and affordable.
If features are what you are looking for to create seamless communication both internally and externally, the FusionOne VOIP solution includes:
VoIP 911- Emergency services like police, fire, and ambulance are available for your small business phone system through your hosted PBX network
Call Waiting- This feature allows you to answer a second incoming call when you are already on the phone with someone else
Caller ID- This feature allows you to see on your phone screen who is calling whenever the phone rings
Call Forward All Calls- This feature allows you to forward all of your incoming calls to an alternate number of your choice
Call Forward Busy- This feature allows you to forward calls automatically from one number to an alternate number whenever the line being called is busy. This is ideal for customer support departments
Call Forward Do Not Disturb- This feature allows you to forward all of your incoming calls to another number whenever you do not want to be disturbed by the phone
Call Return- You can return the call of the last number to call your line by pressing *69. If the number is being, you can be alerted by a special ring when the line is free.
Caller ID Block- Entering *67 on you handset will block your name and phone number from appearing on the display screen of the person you are calling
Do Not Disturb- Allows you to have all incoming calls sent directly to voice mail
Last Number Redial- If you do not have a redial button, you can press *07 to automatically redial the last number dialed
Meet-Me-Conferencing- This feature allows you to set up conference calls between three or more people, through the easy-to-use Web Portal
Priority Call List- Allows you to create a list of important callers. When a call is received from one of these telephone numbers, you are alerted by a distinctive ringing pattern
Selective Call Block List- Allows you to create a list of undesirable callers. When a call is received from one of these numbers, the caller is forwarded to a message informing them that the number they are calling is not currently accepting calls
Selective Call Forward List- Allows you to create a list of important callers. When a call is received from one of these numbers, it is forwarded to a number you specify. Ideal for having your most important customers able to reach you at all times
Abbreviated Dialing- Allows you to dial quickly by using a short, pre-programmed number code
Additional DIDs- Direct Inward Dialing allows you to assign an individual phone number to every desk, employee, or department at your company, without actually having a separate physical line for every phone
Anonymous Call Rejection- When active, this feature tells any unidentified caller (for example, someone who has blocked Caller ID) that the number they are calling does not accept anonymous calls.
Remote Call Forward- Allows you to set up call forwarding remotely through the Web Portal
Multi-Channel Park- This feature allows you to place a caller on hold on one phone, then pick up the call on another phone in your company’s network
Directed Call Pickup- Allows you to pick up any call on your computer network by dialing that phone’s extension, and then picking up your own phone
Group Pickup- Allows any member of a designated group to pick up the phone of another member of that group
Hunt Groups- Enables the company phone network to “hunt down” the receiver of a call when they are not at their phone, by forwarding calls to a pre-determined list of alternate phone numbers
Intercom- Allows the user of one phone to turn on the intercom feature on another. Effectively allows the office’s phones to become a “virtual P.A. system”
Appearances- This feature allows you to create additional extensions on a phone number in your company network, giving you the “appearance” of additional phone lines
Time of Day Routing- This feature sends calls to different locations based on the time of day when a call is made. So, for instance, during business hours, calls will go to an office, and after hours, calls go directly to a cell phone number
Voice Mail- Our voice mail service can provide each user with an inbox that can handle as many as 100 messages, and allows a greeted recording of up to 3 minutes
Web Portal Administration- This feature allows you to manage your phone network’s features from your desktop
Cloud VOIP eliminates service order delays and costs by enabling self-managed instantaneous move/add/changes (MACs). Simply plug the phone into a different network port, use a step-by-step interactive voice response unit or use an intuitive web interface. End-users control their own features and services using traditional star codes, phone-based graphical user interfaces or their own web portal. VOIP provides freedom and flexibility at a fraction of the cost.
Why fusionone?
We understand networks, phone systems, software and technology best practices. The Cloud Telephony solution is software, phones, networks – all of our core strengths. We make the transition easy with long term scalability that meets your business requirements as they happen.
